Cancellation and refund

Effective Date: 09/01/2024 Thank you for shopping at Tfino! We strive to provide you with the best products and service. However, we understand that there may be instances where you need to return a purchase. Please read our policy below to ensure that your concerns are addressed appropriately.

1. Returns
1.1 Eligibility for Replacement:
To be eligible for a replacement, your item must be a damage while in delivery time , we will see the condition of package and we replace the product in next available hour. It must also be in the original packaging.

1.2 Time Frame:
You have 24hrs from the date of purchase to initiate a replacement.

1.3 Process:
To initiate a replacement, please contact our customer service team at tfino.hyd@gmail.com with your order number and details about the product you would like to return. Our team will guide you through the replacement process, providing you with a return authorization and shipping instructions.

1.4 Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error.

2. Refunds

2.1 Eligibility for Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 Business days.
3. Non-Returnable Items Certain items cannot be returned, including all daily food products subjected to the purchase.
5. Contact Information If you have any questions about our refund and returns policy, please contact us at tfino.hyd@gmail.com. Thank you for choosing Tfino!